Freia Health Pty Ltd ("Freia", "we", "our", "us") is committed to protecting the privacy, confidentiality, and security of all personal information and personal health information ("PHI") processed through our platform.
Freia operates as a clinical decision-support and patient engagement system used by healthcare professionals within partnered clinics. Our purpose is to help clinicians deliver personalised, evidence-based care while empowering patients to implement and track their treatment plans.
This Privacy Policy explains how we collect, use, disclose, store, and protect information in accordance with:
By using Freia, you agree to this Privacy Policy.
We collect only the information required to support clinical care, system functionality, and performance improvement.
For web and dashboard components, Freia may use:
to improve usability, troubleshoot issues, and optimise performance.
Freia does not collect PHI directly from consumers outside a clinical relationship.
Information may be collected:
Freia uses personal information and PHI for the following purposes:
To assist clinicians in delivering personalised, evidence-based guidance.
To deliver reminders, nudges, and support aligned with your clinical plan.
To maintain system reliability, security, and usability.
To develop de-identified insights that improve outcomes and clinician efficiency.
To meet legal, regulatory, and professional obligations.
Identifiable data is never used for marketing, profiling, or advertising.
Freia processes personal information and PHI under the following lawful bases:
Freia may use de-identified and aggregated information for:
All secondary use complies with applicable privacy and ethical review standards.
Identifiable data is never sold or shared for commercial purposes.
Freia discloses identifiable information only to:
Freia does not transfer personal health information outside Australia unless:
Freia uses trusted third-party service providers to support essential platform functionality, including user authentication, identity management, and account security.
These providers (such as Clerk) may process limited personal information such as name, email address, login credentials, IP address, and device information solely for the purpose of securely managing access to the Freia platform.
Third-party service providers do not have access to personal health information unless explicitly required for service delivery and governed by contractual data protection obligations.
Personal health information and clinical records are stored within Australian data centres.
Certain limited personal information (such as authentication and security metadata) may be processed or stored by trusted service providers located overseas, including in the United States or Europe.
Where this occurs, Freia takes reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles.
Freia employs industry-standard security measures, including:
Clinicians are responsible for obtaining patient consent for data use within Freia.
Patients may withdraw consent for non-essential features such as wearable integrations or notifications.
Withdrawal from Freia does not affect mandatory clinical record retention requirements.
Patients and clinicians may request:
Requests may require identity verification.
Where Freia is used for a patient under 18:
Freia complies with the Notifiable Data Breach (NDB) Scheme.
If a data breach is likely to result in serious harm, Freia will notify:
as required by law.
This Privacy Policy is reviewed annually.
Updated versions will be published at www.freia.com.au/privacy.
Freia Health Pty Ltd
11/201 Varsity Parade, Varsity Lakes QLD 4227
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Freia operates under a formal information governance framework overseen by a designated Privacy Officer and Data Protection Lead.
All secondary data uses, research initiatives, and platform changes undergo privacy and security review prior to implementation.
Freia is committed to protecting patient privacy while enabling evidence-based, personalised healthcare.
We apply stringent clinical, ethical, and cybersecurity standards to safeguard information and support high-quality care.